Customer Support Specialist


KeywordMate is the leading DIY SEO software application with thousands of users worldwide.

We are looking for Technical Customer Support Specialist to join our amazing team in the Netherlands (Enschede)! This is a Technical Support Position that requires fluency in English. No tech experience is required, we will train you! This is a full time entry/mid level position in a fast paced, high profile startup environment.

Responsibilities

This position includes professionalization in:

  • Product oriented environment
  • QA
  • Real time problem solving skills in web support
  • Architecture of the web
  • Billing

You’ll find…

  • Competitive pay
  • Equity
  • Full coverage of health, dental, vision benefits with no employee contribution or deductibles
  • Paid technical training
  • Fantastic coworkers (and bosses)
  • Relaxed and friendly culture
  • Commuter benefits
  • Group outings and weekly happy hour
  • Lunches delivered to you every day

Requirements

You will need:

  • Fluent in English
  • Ability to learn new products, concept and eagerness to explore new technology
  • Front facing customer service experience in any industry
  • Problem solvers! Strong critical thinking skills, and the ability to thoughtfully identify challenges and solutions
  • High school diploma or equivalent
  • Love Ping Pong

Sound like the job for you?

Got what it takes to work with us? Great! Send us a link to your resumé or portfolio to become part of our talent pool.

Drop your resumé here